Help

Contact Information

If you have additional questions please feel free to contact us:

By Mail

PO Box 9, Collingwood ON L9Y 3Z7
info@saundersbook.ca

By Phone

Phone: (705) 445-4777
Fax: (705) 445-9569
Toll Free Phone: (800) 461-9120
Toll Free Fax: (800) 561-1763
Customer Service: Ext 3010
Cataloguing: Ext 3011
General Inquiries: Ext 3050
Accounts Receivable: Ext 3003

Office Hours

Our Office Hours are Monday through Friday 8:30am to 4:30pm EST.

Using Our Web Site

Watch the Introduction Video

The video below explains all our new features and functionality that are different from www.saundersbook.ca and how to make the most use out of them for your purchasing needs.

In order to login into the site you must have an account with this library portal first, registration is not open at this time. Please contact us by phone or by email info@saundersbook.ca to set up an account for you and your institution.

Compatibility

Our new Saunders Book Company Library portal will work on all devices of any screen size above 800 pixels wide.

The web site works best in browsers: Safari, Chrome, Firefox, Internet Explorer 11 and over. JavaScript is required and the web site does not work without it.

Shopping Cart

In this portal you can have as many shopping carts as you wish, you're free to name, merge, share and export these carts as well. Some options will not be available if the cart is empty.

At any point in time you have only one active cart, any items you add or update will automatically be done to that cart, however you're able to switch carts at any time and also able to quickly add items to another cart without switching carts (This is only possible in a series page).

Like our main website you can only checkout one cart at a time.

Each item in the cart page can be clicked on to edit its allocation, explained in the next section.

Checking for Duplicates Titles

We've added a new feature to check for duplicate titles in the cart that are already in your library catalogue. In order to set up this functionality, your library catalogue must be hosted publicly online. You'll need to contact us by email at info@saundersbook.ca and provide us with your library catalogue's website URL.

Please note that checking for duplicates might take a long time, depending on how fast your website is and how many titles you have in the cart. While the process finishes, please do not refresh the page as that will cancel the whole process.

Allocating Titles

Unlike our main Saunders website, in this portal, items are added by Allocation. Clicking on an item will bring up an option to allocate the item according to your cataloguing needs, there you may choose cataloguing options like Fund Code, Secondary Fund Code, a Category and a Miscellaneous option to be done when the items are ordered.

An item will have all its allocations listed under it in the series page for the item, in the cart screen each allocation for the item will appear separately.

Allocation Defaults

To make your shopping faster and easier, you may specify default allocations to your items to happen account-wide or for items added to a specific cart.

You can specify the defaults in your Account Settings to have the cataloguing options added in automatically any time you add an item to your cart through your account.

Or you can set up Allocation Defaults for specific carts. For example, you could create a new cart specially for "Young Adults" titles and specify defaults for that cart so that any item added to that specific cart will always have the Category "Young Adults" automatically. Please note that allocation defaults on the cart will take precedence over the defaults set in your Account Settings page.

The Add to Series button in the series page will automatically add the entire series with your allocation defaults (Whether they are specified in Account Settings or Cart pages) to your currently active cart.

You are always free to change allocations on any item in any cart either from the series page of the item or in the cart's page.

Batch Import

We have added a new feature to make your purchasing process even faster, in the Batch Import page you can quickly type in a list of ISBNs to import into an existing cart or a new cart.

Or even better, you can upload a Comma Delimited (.csv) file with a list of ISBNs, quantities and your allocation options for each item to be imported directly into an existing or a new cart. Blank entries will automatically be filled in with your Allocation Defaults from your Account Settings or that cart's defaults.

On-Order MARC Records

We offer On-Order MARC upon completion of any orders you have with us for your library catalogue system. These records can be customized to whatever information your library catalogue system requires per title, please contact us at info@saundersbook.ca to set these records up for your catalogue system.

Once the records for an order are created, you may download them at any time under On-Order MARC in your account menu. These records are not the full MARC records for the titles ordered, the full records will be processed and sent to you at a later time.

Feedback

We strive to design our web site for the best simplicity and clarity around the purchasing features and functionalities we offer, and we would be happy to receive any suggestions or feedback you might have to improve it.

If you have any suggestions on how we can improve our web site, or if there is a feature you would like to see, please feel free to get in touch with us at info@saundersbook.ca.

The Dewey System

JP	Junior Picture Books Easy Read Picture Books Fiction
000	Computer Sciences, Information and General Works 010 Bibliography 020 Library and Information Sciences 030 General Encyclopedic Works 040 Unassigned 050 General Serial Publication 060 General Organizations and Museum Sciences 070 News Media, Journalism and Publishing 080 General Collections 090 Manuscripts and Rare books
100	Philosophy and Psychology 110 Metaphysics 120 Epistemology 130 Parapsychology and Occultism 140 Philosophical School of Thought 150 Psychology 160 Logic 170 Ethics 180 Ancient, Medieval and Eastern Philosophy 190 Modern Western Philosophy
200	Religion 210 Philosophy and Theory of Religion 220 The Bible 230 Christianity and Christian Theology 240 Christian Practice and Observance 250 Christian Pastoral Practice and Religious Order 260 Christian Organization, Social Work and Worship 270 History of Christianity 280 Christian Denominations 290 Other Religions
300	Social Sciences 310 Statistics 320 Political Science 330 Economics 340 Law 350 Public Administration and Military Science 360 Social Problems and Social Services 370 Education 380 Commerce, Communications and Transportation 390 Customs, Etiquette and Folklore
400	Language 410 Linguistics 420 English and Old English Languages 430 German and Related Languages 440 French and Related Languages 450 Italian, Romanian and Related Languages 460 Spanish and Portuguese Languages 470 Latin and Italic Languages 480 Classical and Modern Greek Languages 490 Other Languages
500	Science 510 Mathematics 520 Astronomy 530 Physics 540 Chemistry 550 Earth Sciences and Geology 560 Fossils and Prehistoric Life 570 Life Sciences; Biology 580 Plants (Botany 590 Animals (Zoology)
600	Technology 610 Medicine and Health 620 Engineering 630 Agriculture 640 Home and Family Management 650 Management and Public Relations 660 Chemical Engineering 670 Manufacturing 680 Manufacture for Specific Uses 690 Building and Construction
700	Arts and Recreation 710 Landscaping and Area Planning 720 Architecture 730 Sculpture, Ceramics and Metalwork 740 Drawing and Decorative Arts 750 Painting 760 Graphics Arts 770 Photography and Computer Art 780 Music 790 Sports, Games and Entertainment
800	Literature 810 American Literature in English 820 English and Old English Literature 830 German and Related Literatures 840 French and Related Literatures 850 Italian, Romanian and Related Literatures 860 Spanish and Portuguese Literatures 870 Latin and Italic Literatures 880 Classical and Modern Greek Literatures 890 Other Literatures
900	History and Geography 910 Geography and Travel 920 Biography and Genealogy 930 History and Ancient World (to ca. 499) 940 History of Europe 950 History of Asia 960 History of Africa 970 History of North America 980 History of South America 990 History of Other Areas

Site Terms

Currency

All prices and dollar amounts are in Canadian dollars.

Discounts

Public library customers receive a discount of 33% off the Canadian list on all print books. Log in to the website to see your price on each item.

Ordering

To place your order or for more information please use our toll free number 800 461-9120. You can also email orders to orders@saundersbook.ca, fax us at 800 561-1763 or place an order online at library.saundersbook.ca

Minimum Order

Orders under $100.00 will be accepted with a purchase order or with your Visa or MasterCard details.

Terms

Net 30 days.

Visa and MasterCard

You may use your Visa or MasterCard number to order books personally or for your school or library.

Shipping

Free shipping for orders over $150.00, orders under $150.00 will be subject to a $15.00 fee.

Delivery

We carry a large inventory and promise high fill rates.

Return Policy

Returns are accepted under the following conditions:

Books are not stamped or marked.
Books are in re-saleable condition, with no stickers on books.
Books were purchased not more than 1 year from date of return.
Purchasing invoice number must be referenced.
Request for return authorization is required.
Damages or short shipments must be reported within 30 days of receipt.

Privacy Policy

Saunders Book Company knows how important your privacy is to you. Our relationship with you is founded on trust and we are committed to maintaining that trust.

For these reasons, we have created the following privacy policy (the "Privacy Policy"). It confirms our dedication to protecting your privacy and maintaining the trust you have placed in Saunders Book Company. This Privacy Policy is your assurance that the Management, Sales, Accounting, Warehouse and other employees of Saunders Book Company and its subsidiaries and affiliates will maintain the confidentiality and privacy of any personal information that you have entrusted to us.

From January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act, and the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. The Act gives you rights concerning the privacy of your personal information.

Personal Information we Collect

Actually, very little. Most of the information we collect relates to institutions to which we market our products and services. In most cases, our customers and clientele are identified to us only with publicly available business-related addresses and other associated information. In the rare case where personal information has been volunteered to us by an individual, we may use that information for the proper operation of Saunders Book Company, including but not limited to record keeping, statistics, accounting, customer newsletters, and maintaining internal communications.

Use and Retention of Your Information

Saunders Book Company does not use personal information for purposes other than those for which it was originally collected. We retain personal information only for as long as it is needed and only for the fulfillment of the purposes for which it was originally collected.

Disclosure of your Personal Information

Saunders Book Company does not trade, sell, or otherwise disclose its customer lists or any other personal information to third parties. Third parties engaged to provide services to Saunders Book Company (such as accounting or information technology ("IT") firms or printing companies) may periodically have access to your personal information. Saunders Book Company only engages the services of such third parties which themselves have a privacy policy which adheres to the provisions of the Personal Information Protection and Electronic Documents Act, and the Canadian Standards Association Model Code for the Protection of Personal Information.

Is My Personal Information Secure?

Saunders Book Company takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access or unauthorized disclosure. Among the steps taken to protect your information are:

premises security;
shredding of discarded information;
locked file cabinets;
internal password and security policies which ensure that only authorized staff can access your personal information; and
contractually obligating our employees to maintain the confidentiality of our customer lists.

Access to Your Personal Information

You may ask for access to any personal information we hold about you.

Communicating with Us

You should be aware that email is not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information.

Changes to this Privacy Policy

Since Saunders Book Company regularly review all of their policies and procedures, we may change our Privacy Policy from time to time. An up-to-date copy of this Policy can be found on our Company Web site at www.saundersbooks.ca.

Employment Inquiries

If you apply to Saunders Book Company for a job, we need to consider your personal information, as part of our review process. We normally retain information from candidates after a decision has been made, unless you ask us not to retain the information. If we offer you a job, which you accept, the information will be retained in accordance with our privacy procedures for employee records.

Requests for Access

Our organization has designated an official who is responsible for receiving and responding to all information requests regarding our Privacy Policy or about your personal information under our care and control. If you have any questions, or wish to access your personal information, please contact our official, Judy Purdy.

Legal Terms

Copyright and Limitations on Use

Terms and Conditions

The information available on library.saundersbook.ca is the property of Saunders Office and School Supplies Ltd. or its licensors and is protected by copyright and other intellectual property laws. This site contains copyrighted material, trademarks and other proprietary information, including without limitation, text, software, photographs, graphics, trademarks, service marks, logos and designs (the "Content"), and such Content is protected under Canadian Copyright laws, Canadian Trademark laws as well as international copyright and trademark laws and treaties.

The subscribing institutes ("Customer") and their authorized users, may make a single print, non-electronic copy of a permitted portion of the content for personal, school or classroom use for educational purposes only. Except as expressly provided for in the foregoing sentence, you may not modify, publish, transmit (including, but not limited to, by way of e-mail, facsimile or other electronic means), display, participate in the transfer or sale of, create derivative works based on, or in any other way exploit any of the Content, in whole or in part without the prior written consent of Saunders Office and School Supplies Ltd. and (if applicable) its licensor.

In the event of any permitted copying, redistribution or publication of the Content, such use shall be for personal, school or classroom, non-commercial education use only and no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. Nothing contained herein shall be construed as granting the subscribing institute and its authorized users or any third party any interest in or to the Content. All rights in and to the Content are expressly reserved by Saunders Office and School Ltd. and their respective licensor.

Disclaimer of Warranties and Liability

SAUNDERS OFFICE AND SCHOOL SUPPLIES LTD. AND ITS AFFILIATES, AGENTS AND LICENSORS DISCLAIM ALL WARRANTIES AND CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENTNESS, NONINFINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THE SERVICE, OR THE SITE ITSELF. NEITHER SAUNDERS OFFICE AND SCHOOL SUPPLIES LTD. NOR ANY OF ITS AFFILIATES, AGENTS OR LICENSORS SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY CAUSED IN WHOLE OR PART BY ITS NEGLIGENCE OR CONTINGENCIES BEYOND ITS CONTROL IN PROCURING, COMPILING, INTERPRETING, REPORTING OR DELIVERY THE SERVICE AND ANY NEWS AND INFORMATION THROUGH THE SITE. IN NO EVENT WILL SAUNDERS OFFICE AND SCHOOL SUPPLIES LTD., ITS AFFILIATES, AGENTS, OR LICENSORS BE LIABLETO YOU OR ANYONE ELSE FOR USE OF THIS SITE, ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON SUCH NEWS ANDINFORMATION OR FOR ANY CONSEQUENTIAL, SPECIAL OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This agreement is subject to change at any time. An updated Agreement will be posted to this site.